Home Repairs Service Workflow

Standardized intake, diagnosis, repair and warranty — transparent and efficient

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1. Customer Report

Information Collection

  • • Report via WeChat/phone; please provide:
  • • Fault location (e.g., master bathroom toilet, kitchen light, living room shower).
  • • Fault description (leakage, no light, no power, etc.).
  • • Video or photos (to assess in advance).

Record Entry

  • • Record customer info (address, contact, phone, issue description) in system/work order.
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2. Diagnosis & Confirmation

Remote Preliminary Assessment

  • • Use sent video/photos to judge simple (bulb replacement, drain unclog) vs complex (parts replacement) repairs.

Materials Check

  • • If materials are needed (toilet parts, tubes, faucet), inform the customer in advance.
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3. Quotation & Confirmation

Quotation

  • • Labor + materials + call-out fee (if applicable).
  • • If uncertain, give a range estimate and confirm on-site.

Customer Confirmation

  • • Upon agreement, schedule on-site time.
  • • Prepare parts in advance if needed.
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4. On-site Repair

Tools

  • • Screwdrivers, drill, wrenches, caulk gun, test pen, sealants, etc.

Repair Operations

  • • Arrive at the scheduled time.
  • • Confirm on-site; if different from initial diagnosis, re-quote and reconfirm.
  • • Perform repairs: replace bulbs, fix leaks, replace hardware, etc.

Safety

  • • Keep area tidy; observe electrical/water safety.
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5. Acceptance & Payment

Customer Acceptance

  • • Customer checks results (light works, no leaks, appliance runs normally).
  • • Sign off or verbal confirmation upon completion.

Payment

  • • Pay via PayNow or cash.
  • • Issue receipt with service details, parts costs, date, amount.
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6. Follow-up

Warranty

  • • Simple jobs (e.g., bulb replacement): 7-day warranty.
  • • Parts replacement: 1-3 months warranty depending on parts.

Customer Check-in (optional)

  • • Within a week, check usage with customer to ensure satisfaction.

Book Repair

Need a repair? Contact us to arrange a visit

Emergency Service

For urgent repairs, contact our emergency hotline immediately.